2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle)
Working at a Leading IT Solutions & Service Provider Company you will be joining a thriving and busy Service Desk. This role will be to assist with my clients 2nd Line backlog requests and new BAU escalation tickets. As well as being technically skilled you will be need to have a excellent customer service and communication skills. You must be able to demonstrate previous experience of working under pressure and adhering to strict SLA agreements.
Key Skills
* Proven 2nd Line Support Experience
* Azure
* Microsoft 365 Suite
* VMWare
* Citrix
* Experience in managing multiple tickets
Responsibilities
* Providing proactive support and maintenance for company infrastructure and business continuity
* Delivering post project support to all customers
* Act as an escalation point for Helpdesk Analysts & Apprentices.
* Teach/support more junior member of the team
* Diagnose a wide range of issues, from the user desktop environments to server applications
* A willingness to proactively document/maintain standard processes and procedures, updating knowledge article
2nd Line Support Engineer - Azure, O365, VMWare, Citrix - £140-£165 p/day - Inside IR35 - 3 months (rolling) - Hybrid (Newcastle)
Please hit the button to Apply and / or call Antony Kirk on 020 3004 8540 at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in.