An established maintenance company in Beckenham are currently recruiting for a Team Administrator to join a fast-paced team. Hours: 7.30am - 4.30pm plus every other Saturday, (8am - 12pmWFH) paid at time and a half Salary: £25,000 plus bonus - OTE £27,000 | Parking is available The Role: Responsibilities for the Customer Service Administrator Create and send quotations following up engineer visits to our customers if they have recommended further work Ensure payment is taken for all work Create invoices Send out Checkatrade Letters to customers with work completed to increase positive reviews Handle incoming call queries with daily call targets to reach Handle general mailbox with queries from customers and our Head Office Distribute daily work schedules via CRM to field based engineer tablets Update job notes, customer, and engineer comments Liaise with customers throughout the working day with ETA updates, job updates and re-scheduling of appointments Establish excellent working relationships with engineer staff and assist with their queries Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner Report directly into the Office Manager