Housing Options and Advice Officer
Are you a specialist in social housing with Housing Options experience? Do you have the drive to reach performance targets? The London Borough of Brent is looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents. The successful candidate will join a dynamic, customer-focused team aimed at reaching targets and solving complex problems that arise in the role. Structured supervision and appropriate training/support will be provided to ensure confidence in carrying out the role.
Essential Requirements:
Candidates must have sound working knowledge and experience of undertaking homelessness assessments using the following:
* Housing Act 1996
* Homelessness Reduction Act 2017
* Homelessness Code of Guidance
* Safeguarding and risk management
* Equality Act 2010: Public sector equality duty
* Domestic Abuse Bill 2021
Candidates will also need to be effective communicators, working with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominantly include:
* Interviewing and assessing homeless individuals
* Preventing homelessness by promoting housing options and providing effective advice
* Determining whether applicants are owed a statutory duty under Part VII of the 1996 Housing Act as amended
* Participating in a duty rota system with other Housing Options Officers
* Effectively managing a caseload within the constraints of the HRA
* Utilising and updating the HOPE/Orchard housing management systems
If you have previous experience in these areas and are keen to develop your knowledge further, this is the perfect team for you. Management is committed to helping all case managers be the best they can be, along with a strong hourly rate.
Ackerman Pierce guarantees a weekly payment service and a 1-2-1 account manager during your time with the agency, including an Ackerman Pierce welcome pack.
If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed).
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