Onsite Clinical Case Manager UK: Central London with occasional travel to Milton Keynes or Birmingham
Here at Lyra, we offer global Workplace Mental Health services to over 6 million employees worldwide to support employees, their families and their employers in their time of need. We’re excited to be expanding and have a fantastic opportunity to join our growing team based in the UK and the Republic of Ireland.
We’re looking to add 2 full or part time, experienced mental health expert counsellors into our team as permanent onsite Counselling Case Managers at an important key client office in central London with occasional travel to other client offices across the UK.
This is a brand-new role and part of an exciting and revolutionary proposition development to ensure gold standard employee mental wellbeing services onsite. The client office location is a premium employee space with exceptional employee wellness services.
The role will involve supporting our onsite service queries, therapeutically assessing mental health needs, referring onto clinically appropriate therapy, offering immediate support, delivering video/face to face goal orientated therapy sessions and overarching case management services for our clients for end-to-end care. Robustly managing safeguarding and risk cases
· Monitoring and case managing your caseload
· Acts as a mental health advocate onsite to promote utilisation of services amongst the population
Provide the first point of contact for service users accessing Lyra Workplace Mental Health service.
· Complete appropriate clinical, therapeutic assessments to determine the service user needs and implement appropriate clinical care plan.
· Conduct robust risk assessments and swiftly implement risk management plans as required.
· Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services available to the service user via their employer and/or national health service.
· Accurately capture all information on the clinical database pertinent to the clinical management of the case.
· Work collaboratively with our internal clinical teams and external stakeholders/providers to ensure effective clinical care. Lead and present onsite awareness and psychoeducation training sessions to employees aligned with your scope of practice.
· Contribute to the service and business development as required to help shape the proposition and drive utilisation and collaboration.
· Play an active role in governance and quality assurance as required.
Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom
· Experience of working with a broad range of psychological health and workplace related issues. Should include general mental health, critical incidents, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
· Training and experience of working a solution focused or goal orientated therapeutic modality.
· Experience working for an EAP Provider or similar in the UK
· Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
· Minimum of 2 years working experience.
· Previous intake clinician working experience that includes face to face, telephonic, live chat and video based interactions
· Training in additional therapeutic modalities such as – CBT techniques, solution focused, mental health coaching, trauma informed therapy, ACT, etc
· Evidenced experience and specialism in wider clinical presentations – neurodiversity, identity, children and young people/families, domestic violence, women/men’s health.
Proven ability to build robust working relationships and effective stakeholder management skills.
· Computer literacy & ability to maximise efficiency to type clinical notes whilst conducting clinical work
· Strong Clinical understanding, knowledge, and proven ability to manage risk effectively
· Passion and drive to work in a fast paced, agile environment to help shape and build a successful onsite provision
· Ability to work within a team and effectively collaborate to safeguard clinical care
· Business and commercial awareness
Monthly contribution towards external supervision.
· Professional membership fees compensated.
· Access to Private Medical Insurance.
· Onsite at a key client site and the possibility of travel to Birmingham or Milton Keynes approx. once a month – travel costs and expenses reimbursed.
· Onsite in London, during core business hours – 9am – 5pm (8hr shifts)
· Full time Monday - Friday
28 days holidays plus bank holidays per year
· Private medical insurance
· Discretionary bonus scheme
· Group life assurance - up to 10x annual salary
· Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
· Access to 24/7 Employee Assistance Programme
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sex orientation, gender identity, national origin, age or disability.