Summary
As a Receptionist at Abbey Fields Medical Centre, you will be the first point of contact for our patients and play a crucial role in ensuring their experience is positive and efficient. You will also provide essential support to our medical team and office staff.
Wage
£12,960 a year
£7.20 Per Hour
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm.
37 hours 30 minutes a week
Possible start date
Friday 14 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key Responsibilities include:
1. Patient Reception:
* Greet and welcome patients with a friendly and empathetic demeanour
* Triage appointments utilising the clinical system
* Manage online, telephone and face-to-face queries
2. Administrative Support:
* Assist in maintaining and organising patient records
* This may include everything from scanning and coding to managing flu days
3. Office Maintenance:
* Help with general office organisation and tidiness
4. Team Collaboration:
* Collaborate with medical staff and fellow administrative team members to ensure the efficient flow of operations
Where you’ll work
YPRES ROAD
COLCHESTER
CO2 7UW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESSEX COUNTY COUNCIL
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* L2 Customer service practitioner Apprenticeship Standard
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade C/4)
* Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Team working
* Initiative
* Non judgemental
* Patience
* Multitasking Abilities
* Empathetic