This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Salary and benefits
Competitive depending on experience plus generous bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days a year and much more.
Flexible working
All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you, and balancing this with business requirements, during the recruitment process.
Who we are
SunLife is a market leader in its core products with ambition to further diversify product and customer offerings to attract and retain new customers in the over 50s sector. Our vision is to offer customers simple, straightforward, affordable products and utilising effective, innovative marketing across multiple channels is one of the keys to our success. With 120 colleagues based in our vibrant central Bristol office, we have a thriving culture, a creative approach to our work and we're fast-moving, passionate, and dedicated.
Role Purpose
We are looking for an organised and experienced Relationship Manager to manage a strategic supplier in a key strand of the SunLife business inbound and outbound printed communications. We're after someone with previous experience in supplier management, being able to demonstrate a track record of delivery in a fast moving area with a keen eye on best practice/making things simple and a tight rein on quality and cost management.
This is a varied role: managing multiple outsourced business operations including gift sourcing, print production, mail room and mail service provider services.
You'll need proven relationship management skills and experience in commercial negotiations, adherence to contract terms and management level presentations and reporting.
Role Accountabilities
1. You'll build strong, constructive and collaborative relationships with key contacts within current and future third parties to ensure the delivery of high quality, on time and efficient inbound and outbound customer communications.
2. You'll have a strong commercial focus demonstrating competitive sourcing of customer reward packages.
3. You'll be accountable for the effective governance and for driving solutions to deliver an agile business strategy.
4. You'll be curious both internally and externally to ensure you are sought out as a subject matter expert, providing proactive insights into how new ideas or technologies can support and drive business initiatives.
5. You'll produce and communicate high quality governance reporting and trend analysis to support senior management, committees and boards.
6. You'll ensure robust processes and controls are maintained and adapted to align to business objectives.
7. You'll discover opportunities for ongoing process efficiencies to drive reduced delivery time, costs and improved customer outcomes.
8. You'll maintain and actively evidence robust quality assurance controls to deliver to business requirements.
How you'll be successful (measures)
1. You'll demonstrate best practice relationship management and governance reporting with clear trends and improvements identified and actioned.
2. You'll get close to the internal business and build a reputation for being the subject matter expert providing collaborative support, new ideas and guidance on all relationship matters so no surprises.
3. You'll demonstrate the ability to manage multiple priorities whilst remaining level headed and knowing when to ask for help.
4. You'll demonstrate courage in escalating risks, breaches or compliance concerns in line with SunLife policy.
5. You'll deliver accurate and on time reporting tailored to each audience.
6. You'll evidence process, quality controls and improvements and their positive impact towards supporting business objectives, rather than relying on the status quo.
7. You'll be confident enough to celebrate when things have gone well and promote solutions when they haven't.
Who you'll be working with
* Mail room, print and postal suppliers.
* Customer reward programme suppliers.
* Marketing colleagues.
* IT and Change colleagues.
* Risk & Governance colleagues.
Skills & Experience
* Ability to operate at multiple levels depending on what needs to be done.
* Supplier Management experience, including commercial negotiations, governance and the day to day.
* Proven track record of process management and improvement experience.
* Highly effective communication skills - verbal and written.
* Ability to stay calm under pressure, address challenges and find solutions to keep things moving.
Environment
SunLife is a small business with around 120 people in our Bristol office. But don't let that mislead you when it comes to our ambition! We're part of Phoenix Group, a FTSE 100 company with c12 million customers and c£270bn of assets under administration.
So when you work for SunLife, you become part of a close-knit, agile enterprise - with the expertise, benefits and financial backing of one of the UK's leading businesses.
We want to hire the whole version of you
We are committed to ensuring that everyone feels accepted, and we welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
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