Main area: Acute Medicine
Grade: NHS AfC: Band 2
Contract: Permanent: 2 x 12 hour shifts starting at 7am and finishing at 8pm. Staff member will be expected to cover weekends and Bank Holidays in times of sickness and Annual leave.
Hours: Part time - 24 hours per week (2 x 12 hour shifts over 7 days)
Job ref: 349-WTWA-6895842*
Employer: Manchester University NHS Foundation Trust
Employer type: NHS
Site: Wythenshawe Hospital
Town: Wythenshawe
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 06/03/2025 23:59
Job overview
The Ward Clerk is an integral part of the ward team here on Acute Medicine. We are looking for someone who is proficient, organised, has good time keeping with excellent people and communication skills. You will be required to provide a comprehensive service to patients and perform clerical duties to a high standard.
Communicating regularly with patients' relatives and loved ones to provide updates as a point of liaison, facilitating the attendance of patients onto the ward, updating the Hive System, answering and responding to phone calls in a professional and timely manner.
To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.
Main duties of the job
We are looking for a candidate who has excellent telephone and communication skills and is eager to join our Administration team at Wythenshawe.
The position is a busy customer/administration service-based role where no two days are the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative as well as part of a team are essential.
You will work alongside the Consultants, Doctors, and Nurses to ensure our patients receive the best care possible. We are looking for candidates who will bring a positive approach to the working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitating the delivery of a patient-focused service.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals and community services from across Manchester, Trafford, and beyond, we champion collaborative working and transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness, and drive research and innovation through the introduction of Hive, our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre and Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Person specification
Qualifications
* Good standard of general education or equivalent experience
Skills
* IT Skills
* Written and Verbal communication skills
Experience
* Experience of using patient administration systems
* Experience of good customer service skills
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Name: Louise McConville
Job title: Business and Administration Manager
Email address: louise.mcconville@mft.nhs.uk
Telephone number: 0161 291 6565
Please contact Louise to discuss the role further.
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