Job Details
Grade: 5A
Hourly Rate: £13.69 -£14.82
Salary: £24,.90 - £27,.15 per annum
Contract Duration: Permanent
Hours: 35
Please note: Interviews to take place week commencing 11 November
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at Galashiels Contact Centre to commence on 03/01/. The post is full time and permanent. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.
Essential
• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.