Customer Service Advisor
* Job Type: Full-time
* Location: Didcot / Hybrid
* Hours: 37.5 hours per week - 08:30-17:30
* Contract: 12 month contract
Reed Oxford are looking for a Customer Service Advisor to join one of our clients who are a global leader in development and manufacture. You will be part of a friendly and supportive team, providing high-quality service to customers via phone, email, and chat. You are responsible for managing customer orders, queries, and updates, giving end-to-end service, recovering extra costs, and implementing improvement initiatives with other teams.
Day to Day of the Role:
* Launch and oversee the order entry process, providing first-line support and escalating issues when necessary.
* Serve as the first point of contact for customers’ supply-related queries, collaborating with Sales, Technical, and Supply teams to find solutions.
* Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed.
* Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process.
* Support and deliver improvement initiatives as part of a cross-functional account team.
* Identify and implement potential process improvements.
Required Skills & Qualifications:
* Highly organised with the ability to prioritise tasks effectively.
* A proactive learner with a keen interest in developing new skills.
* Ability to develop effective working relationships both internally and externally.
* Enjoys working in an inclusive, multicultural team environment.
* Experience with SAP, S4HANA or similar Enterprise Resource Planning software is desirable.
Benefits:
* Free parking on-site.
* Subsidised lunch options with free coffee and tea available.
* Access to Wellbeing Support networks and events.
* Opportunity to gain unique customer perspectives and Order-To-Cash experience.
* Access to a Car share scheme.
To apply for the Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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