The post holder will be part of the Gloucestershire Health and Care NHS Foundation Trust First Point of Contact Centre (FPCC) and will manage and triage mental health referrals coming in to into the Trust. The service is a professional referral service accepting telephone, letter, or e-mail referrals from patients, carers, GPs, Health Care Professionals within mental health working, police, ambulance staff, and some external agencies this list is not exhaustive. The practitioners within the team are responsible for initial screening, triaging and the allocation of referrals to the appropriate service within the Trust or signposting to a relevant external service. The post holder will be responsible for triaging referrals, routine and urgent made to the Trust and directing them to the most appropriate service. The post holder will be involved in the triaging of crisis referrals under supervision of senior colleagues. Full qualifications, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application. Were currently recruiting for a variety of shift patterns including: Day Shifts - 7am to 8pm 9am 10pm 7am 3pm 2pm 10pm Night shifts - 21:30hrs 07:30hrs Flexible working options can be considered.