IT Support Engineer - VIANDE Group
We are seeking a skilled and dedicated IT Support Engineer to join our team at VIANDE Group, a Sussex-based food packaging and logistics business operating in Brighton. This role offers an exciting opportunity to provide crucial technical support for our staff and systems, both on-site and in the cloud, while also contributing to various IT projects.
VIANDE Group is a dynamic food packaging and logistics company located in Brighton, West Sussex. We specialize in chilled packaging and storage solutions, complemented by office space. On-Site Support
- Provide first and second-line technical support for staff and systems at our Brighton facility.
- Maintain and troubleshoot desktop and laptop computers.
- Support and maintain printers and label printers.
- Install and manage Office Cat6 cabling.
Cloud and Software Support
- Support and maintain our cloud-based systems and applications.
- Provide comprehensive Office 365 support, including user management and troubleshooting.
- Assist with business applications, including finance software, warehouse management systems, CRM, and ERP solutions.
Network Management
- Support for incoming internet lines.
- Configure and maintain network switches.
- Network monitoring
Data Management
- Data backups
Project Involvement
- Participate in and contribute to various IT projects as required by the company.
- Be available for on-call support during evenings and weekends as needed.
- Respond to critical IT issues outside of regular business hours.
Proven experience as an IT Support Engineer or similar role.
- Strong knowledge of IT systems, hardware, and software.
- Proficiency in desktop and laptop support, including Windows and macOS environments.
- Expertise in Office 365 administration and support.
- Knowledge of network cabling, specifically Cat6.
- Experience supporting business applications such as finance software, warehouse management systems, CRM, and ERP.
- Experience in supporting and troubleshooting incoming internet lines.
- Proficiency in configuring and maintaining network switches.
- Ability to work effectively with all members of the business from the shop floor to office management.
- Commitment to helping the business operate its production and logistics chains daily.
- Hours: Full-time, with on-call duties as required
This role offers an excellent opportunity for a motivated IT professional to make a significant impact in a dynamic food packing and logistics environment. The successful candidate will play a crucial role in maintaining our technological infrastructure and supporting our staff in their daily operations.