Job summary Are you looking to take the next step in your career as part of a vibrant leadership team working in the Community? Are you looking for a new opportunity to make a difference to the ongoing development of Reablement services including Urgent Community Response support. An exciting opportunity has arisen for a Head of Clinical Services in Nottingham CityCare Partnership providing leadership, operational management and service development to the Integrated Reablement at Home service, Clinical Beds team, Front Door Integrated Discharge Team and support to the Transfer of Care Hub to meet the needs of our diverse population. We are looking for an experienced leader with vision and passion, who can inspire innovative ways of working with key partners to support the development and delivery of Discharge to Assess and hospital avoidance services to meet the needs of our diverse population If you would like to discuss this vacancy or for further information. Please contact Deborah Hall on deborah.hall5nhs.net Main duties of the job Strategic leadership and operational management responsibility for Integrated care Working effectively ensuring performance management and quality systems are in place and maintained across services Lead the NCCP workforce in realising and demonstrating core vision, values, and improved outcomes for citizens Lead Clinical services and teams Lead transformation across services Please see attached Job Description for full details About us We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives. CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation. We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring. CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children. Date posted 24 February 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year Contract Permanent Working pattern Full-time Reference number B9826-PACH-6238 Job locations Aspect Court, Aspect Business Park 26 Bennerley Road Bulwell Nottinghamshire NG6 8WR Job description Job responsibilities Job Purpose The post-holder is vital for ensuring the local delivery of integrated Reablement and Urgent Community Response services and is pivotal in driving change and supporting teams through continued transformation. To be responsible for delivery of community services based on the Discharge to Assess model. To provide a person centred service through partnership working with professional leads and managers and through effective liaison with ICB Commissioners, Acutes, Local Authorities and other statutory and voluntary sector services. To be responsible for the delivery of Integrated Reablement and Urgent Community Response services. To strategically lead on service development to meet the needs of the local populations through the Joint Strategic Needs Assessment and Service Specifications (SLA) and key national policies. The post holder will also be responsible for implementing robust systems to ensure continuous improvements in performance and quality. This will include sound financial management including value for money, governance and workforce management based on best available evidence The post holder will be expected to perform any duties required by CityCare commensurate with grade of post and also deputising for the Assistant Director. Dimensions Staff: A range of staff and professional groups, both registered and non-registered. Area: Citywide Budget - To manage budget for identified service specifications Key Responsibilities Management Responsibilities To operationally manage multi-disciplinary services including recruitment, appraisal, managing sickness absence, personal and professional development and supervision. To manage and support staff through transformation using established change management processes/techniques. To be responsible for the delivery of seamless integrated health and social care services for adults. To be responsible for service development and the development of an integrated approach to care with primary, secondary and social care, third and private sector agencies. To be responsible for the management of team budgets, for both pay and non-pay. To take the lead role in disciplinary and grievance issues including undertaking the role of investigating officer and panel member. To contribute to the delivery of the strategic and operational Business Plans, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability. To establish and manage effective systems, processes and reporting mechanisms to enable devolution of control and accountability including budgets, performance information, bench-marking and local service delivery targets. The post holder with the Assistant Directors will work to achieve the outcomes stipulated in Service Level Agreements (SLA) and report regularly on performance to the Assistant Directors and wider organisation as required. To lead and manage the development of bids in response to tender opportunities in conjunction with the business unit. To represent CityCare professionally and positively at all times, with staff, local partners, citizens and carers, using diplomacy and tact when issues are contentious. To lead, maintain effective professional high-level communication with colleagues, Unions, citizens and families To ensure full engagement of stakeholders in planning and delivering services. Responsible for ensuring Equality Impact Assessments are undertaken as part of service re-design or change process. To undertake population-centric workforce planning based on the needs of the service and to manage the allocation of the workforce with regard to operational, financial and clinical management. To regularly chair meetings with multi-professionals and representatives of other organisations. Leadership and staff and service development To deputise for Assistant Directors or represent other colleagues as required. To be highly visible to all staff, citizens and carers to be able to respond to requests for specialist assistance, advice and support, particularly concerning provision of care. To ensure that all staff have an annual appraisal with a competency framework and a personal development plan, and continuous professional development. To manage the development of services to meet the needs of local people. To develop an integrated health and social care approach to care through the development of multi-disciplinary working supported by professional leadership. To work in partnership with stakeholders to develop integrated approaches to care. To lead service area redesign promoting the development of practice in line with national policies, evidence base and best practice. To lead and manage identified projects within a service area. To facilitate staff involvement ensuring commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision. Clinical Governance and Risk Management To contribute to the governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the service area. To investigate and resolve complaints within current policy and procedure. To ensure full compliance of all staff with the service with key mechanisms to support the clinical delivery and safety of services including Single Assessment Process, Common Assessment Framework, Safeguarding, Records Management, Health and Social Care data entry, incident reporting, Serious Incident Review and complaints. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and the Organisations policies within the service area. To ensure staff compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act. To ensure the services comply with Emergency Planning and Business Continuity. Comply with and implement standards of infection control and precautions at all times, to minimise the spread of micro-organisms and communicable diseases to citizens, staff and surrounding communities. To ensure that services are delivered to the highest standard within the Standards for Better Health framework Job description Job responsibilities Job Purpose The post-holder is vital for ensuring the local delivery of integrated Reablement and Urgent Community Response services and is pivotal in driving change and supporting teams through continued transformation. To be responsible for delivery of community services based on the Discharge to Assess model. To provide a person centred service through partnership working with professional leads and managers and through effective liaison with ICB Commissioners, Acutes, Local Authorities and other statutory and voluntary sector services. To be responsible for the delivery of Integrated Reablement and Urgent Community Response services. To strategically lead on service development to meet the needs of the local populations through the Joint Strategic Needs Assessment and Service Specifications (SLA) and key national policies. The post holder will also be responsible for implementing robust systems to ensure continuous improvements in performance and quality. This will include sound financial management including value for money, governance and workforce management based on best available evidence The post holder will be expected to perform any duties required by CityCare commensurate with grade of post and also deputising for the Assistant Director. Dimensions Staff: A range of staff and professional groups, both registered and non-registered. Area: Citywide Budget - To manage budget for identified service specifications Key Responsibilities Management Responsibilities To operationally manage multi-disciplinary services including recruitment, appraisal, managing sickness absence, personal and professional development and supervision. To manage and support staff through transformation using established change management processes/techniques. To be responsible for the delivery of seamless integrated health and social care services for adults. To be responsible for service development and the development of an integrated approach to care with primary, secondary and social care, third and private sector agencies. To be responsible for the management of team budgets, for both pay and non-pay. To take the lead role in disciplinary and grievance issues including undertaking the role of investigating officer and panel member. To contribute to the delivery of the strategic and operational Business Plans, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability. To establish and manage effective systems, processes and reporting mechanisms to enable devolution of control and accountability including budgets, performance information, bench-marking and local service delivery targets. The post holder with the Assistant Directors will work to achieve the outcomes stipulated in Service Level Agreements (SLA) and report regularly on performance to the Assistant Directors and wider organisation as required. To lead and manage the development of bids in response to tender opportunities in conjunction with the business unit. To represent CityCare professionally and positively at all times, with staff, local partners, citizens and carers, using diplomacy and tact when issues are contentious. To lead, maintain effective professional high-level communication with colleagues, Unions, citizens and families To ensure full engagement of stakeholders in planning and delivering services. Responsible for ensuring Equality Impact Assessments are undertaken as part of service re-design or change process. To undertake population-centric workforce planning based on the needs of the service and to manage the allocation of the workforce with regard to operational, financial and clinical management. To regularly chair meetings with multi-professionals and representatives of other organisations. Leadership and staff and service development To deputise for Assistant Directors or represent other colleagues as required. To be highly visible to all staff, citizens and carers to be able to respond to requests for specialist assistance, advice and support, particularly concerning provision of care. To ensure that all staff have an annual appraisal with a competency framework and a personal development plan, and continuous professional development. To manage the development of services to meet the needs of local people. To develop an integrated health and social care approach to care through the development of multi-disciplinary working supported by professional leadership. To work in partnership with stakeholders to develop integrated approaches to care. To lead service area redesign promoting the development of practice in line with national policies, evidence base and best practice. To lead and manage identified projects within a service area. To facilitate staff involvement ensuring commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision. Clinical Governance and Risk Management To contribute to the governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the service area. To investigate and resolve complaints within current policy and procedure. To ensure full compliance of all staff with the service with key mechanisms to support the clinical delivery and safety of services including Single Assessment Process, Common Assessment Framework, Safeguarding, Records Management, Health and Social Care data entry, incident reporting, Serious Incident Review and complaints. To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and the Organisations policies within the service area. To ensure staff compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act. To ensure the services comply with Emergency Planning and Business Continuity. Comply with and implement standards of infection control and precautions at all times, to minimise the spread of micro-organisms and communicable diseases to citizens, staff and surrounding communities. To ensure that services are delivered to the highest standard within the Standards for Better Health framework Person Specification Special Requirements Essential All appointments are subject to satisfactory occupational health clearance. Ability to be flexible over hours worked within contracted hours to meet the needs of the service Full driving licence and the ability to travel between locations. Experience Essential Knowledge and experience of managing at a senior level in Health and/or Social Care and community Services/ secondary care Knowledge and experience of communicating, developing and maintaining partnerships with external agencies, professional leads and staff. Ability to manage individuals and services in a complex and changing environment Knowledge and experience for effective financial systems Control and management of budgets Knowledge and experience of high level analytical and innovative problems solving skills An understanding of multidisciplinary team working, recognising professional boundaries Skills & Attributes Essential IT skills. Project management skills. Excellent communication skills including influencing and negotiation. Knowledge and experience of developing staff using proven people management skills. Knowledge and experience of transformational change management. To have experience and knowledge and can demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues. Excellent communication skills including influencing and negotiation. Knowledge and experience of developing staff using proven people management skills. Knowledge and experience of transformational change management. To have experience and knowledge and can demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues Qualifications Essential Health/social care/leadership qualification or equivalent experience to Masters level Desirable Diploma level Postgraduate specialist training, management qualification or equivalent and experience. Project management qualification of equivalent experience Masters Qualification Person Specification Special Requirements Essential All appointments are subject to satisfactory occupational health clearance. Ability to be flexible over hours worked within contracted hours to meet the needs of the service Full driving licence and the ability to travel between locations. Experience Essential Knowledge and experience of managing at a senior level in Health and/or Social Care and community Services/ secondary care Knowledge and experience of communicating, developing and maintaining partnerships with external agencies, professional leads and staff. Ability to manage individuals and services in a complex and changing environment Knowledge and experience for effective financial systems Control and management of budgets Knowledge and experience of high level analytical and innovative problems solving skills An understanding of multidisciplinary team working, recognising professional boundaries Skills & Attributes Essential IT skills. Project management skills. Excellent communication skills including influencing and negotiation. Knowledge and experience of developing staff using proven people management skills. Knowledge and experience of transformational change management. To have experience and knowledge and can demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues. Excellent communication skills including influencing and negotiation. Knowledge and experience of developing staff using proven people management skills. Knowledge and experience of transformational change management. To have experience and knowledge and can demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues Qualifications Essential Health/social care/leadership qualification or equivalent experience to Masters level Desirable Diploma level Postgraduate specialist training, management qualification or equivalent and experience. Project management qualification of equivalent experience Masters Qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Nottingham CityCare Partnership CIC Address Aspect Court, Aspect Business Park 26 Bennerley Road Bulwell Nottinghamshire NG6 8WR Employer's website https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)