3RD LINE PRODUCT SUPPORT TECHNICIAN
Shift pattern: Monday to Friday, 9am - 5pm
Location: Office Based - New Milton
Start Date: January /February
23 days holiday rising to 25 with 2 years continuous service plus bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
Are you a seasoned IT professional with a knack for solving complex technical issues? Demonstrable experience in third-line IT support, managing escalated issues and providing advanced troubleshooting.
Hands-on experience with SIP-based systems, especially in telecommunications, call centres, or large enterprises.
Technical Skills: Proven experience managing Windows and Linux servers, AWS Cloud services, and diagnosing SIP-related issues using tools like Wireshark.
Certifications: Bachelor's degree in Computer Science or related field, with certifications such as Microsoft Certified: Advanced certifications like CCNP or ITIL Foundation are a plus.
Networking Knowledge: Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications.
At our innovative telecare company, you'll play a crucial role in ensuring the smooth operation of our technical products and services.
js, FreeSwitch, Linux, and Windows in both cloud (AWS) and on-premise environments.
If you're passionate about solving critical product issues, supporting new technology deployments, and guiding junior members of the team, we want to hear from you!
You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.