MAIN DUTIES AND RESPONSIBILITIES Provide leadership, direction, coaching, support and influence to the practice team. Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities to deliver a quality patient service. Effective management of complaints, feedback and incidents fostering a culture of learning within the practice. Drive quality management and continuous improvement in the practice. Responsible for people management for admin/non-clinical teams, whilst also supporting clinical department leads with recruitment, retention, staff engagement, absence management, disciplinary and grievance processes. Manage and coordinate all aspects of the business finances; ensure that effective financial controls are in place and processes are adhered to, accurately monitor cash flow, forecast, manage Debtors and Creditors, review all income and expenditure statements, identifying any inaccuracies and rectify, maximise income and ensure value for money on expenditure in conjunction with the GP Partners, effective management of the staff budget in conjunction with the GP partners, manage the staff budget, and oversee the pension scheme, retaining accurate records, manage the partners drawings, Review and authorise staff monthly pay, management of the practice bank accounts in conjunction with the GP Partners. Understand and brief the GP Partners on the financial implications of contract and legislation changes affecting the organisation. Brief the GP Partners on all financial matters, acting as the primary point of contact for finance-related matters with NHSE, the ICB, PCN and the practice accountant. Effective working with department leads to maximise QOF, Enhanced Services, PCN services achievements. Maintain an effective working relationship with the ICB/PCN, ensuring the organisation receives a proportionate and equitable allocation of resources. Maintain oversight of NHS and CQC developments, contractual and legislative changes, advising GP Partners on their impact on the practice. In conjunction with the GP Partners oversee management of CQC compliance and records for inspections. Manage and chair practice meetings with the GP Partners and co-ordinate, track and monitor the action plans. In conjunction with the department leads, manage the procurement of practice equipment, medical and non-medical supplies and services within budget. Contribute to practice strategy; formulate objectives and develop ideas for future practice development. In conjunction with the Operations Manager manage new and developing service change within the practice and PCN. Represent the practice in discussions and negotiations with commissioners and the development of new services in the local area. Keep abreast of changes in employment legislation and ensure practice adherence. Oversee management of building and facilities and equipment including H&S regulations. Management of patient communication including the practice website-TV screens-social media-telephones ensuring adherence to data protection/information governance principles. In conjunction with the GP Partners, ensure the practice has continuous appropriate buildings, contents, liability and locum insurance. Ensure the business has an up-to-date Business Continuity Plan in place and key staff are trained on how to implement as required. Line management of an Operations Manager, PA, IT Systems & Data Quality Manager, Business Services Co-ordinators and an Eye Clinic Department. This is not an exhaustive list, and it is expected that this role will develop as the business develops.