Job Title: Senior IT Support Engineer
Location: Chorley
Salary: £30,000 - £35,000
We have an exciting opportunity for a Senior IT Support Engineer / 3rd Line Support Engineer to join a growing, friendly and dynamic support team providing remote support to Businesses across the UK.
The Role of Senior IT Support Engineer
Providing 2nd/3rd line technical support across our customer base via phone or email.
Record and update all incidents and problems thoroughly through the company's ITSM system
Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure
Communicate effectively to ensure swift resolution at both technical and end user level
Maintain elevated levels of customer service for all support queries.
Maintain accurate resolution documentation in our knowledge base repositories
Train and mentoring our 1st line team to ensure a build-up of their knowledge
Liaise with 3rd party solution providers and develop excellent working relationships
Proactively involved in the planning and delivery of projects, remaining adaptable to the needs of the project.
Attend customer sites and committing repairs/new installations of equipment such as Firewalls, Servers, Workstations.
Person Specification for the Senior IT Support Engineer
The successful candidate will be comfortable working as part of a team and on their own using their own init...