Job Description
1. To have a confident and comprehensive knowledge of food and beverage service.
2. Manage the outlet fully, responsible for team members, stock, cash handling and ensuring the customer receives excellent service.
3. To be able to promote products, understand composite and processes, including menu, ingredients, allergens and service style, etc
4. To be fully conversant with key aspects of the till system including reporting and troubleshoot any issues that may arise.
5. Actively work with other departments to ensure that guests have the best experience possible
6. To be responsible for the management of all staff working in your area ensuring they are briefed and trained and that you develop and coach them throughout the shift.
7. To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law.
8. To deal with any customer feedback or complaints and report any service or quality issues.
9. Able to work both independently and as part of a team and use own initiative to ensure a memorable experience for our guests.
10. Ability to manage small teams of staff within one area to serve customers efficiently throughout peak trading periods mitigating any issues smoothly
11. Ensuring the unit is clean and ready for service throughout the day
12. To be responsible for cash handling and profit control measures within the concessions unit
We are looking for someone who can demonstrate the following:
13. To be reliable with a flexible approach to work.
14. Must be able to work evening & weekends availability.
15. Able to work in a fast paced environment
16. Able to manage small groups of staff to ensure the unit runs smoothly
17. Can take responsibility for staff, stock and cash handling
18. Able to work both independently and as part of a team.
19. Confident, friendly and personable manner
20. Good communicator
21. Excellent eye for detail
22. A self-starter with a passion for excellence
23. Able to use initiative to resolve problems
24. Knowledge of licensing law
25. Must have had previous experience in a similar role.
Qualifications
Additional Information
Benefits:
26. Choose your own hours – work when suits you
27. Weekly pay
28. Full training provided
29. Free parking
30. Discounted food and drink from our onsite outlets
31. Opportunity to work as part of vibrant and exciting venue team