Head of Application Support (IS)
Location: Liverpool
Hybrid: 3x on site per week
Sector: End User - FMCG
The Head of Application Support is responsible for overseeing the support and maintenance of all enterprise applications, ensuring their optimal performance and availability. This role requires strong leadership, technical expertise, and a deep understanding of ITIL and service management processes. As the leader of the application support and technical team, you will manage a team of application support specialists, collaborate closely with the Information Systems Director, and ensure that business-critical applications are running smoothly and efficiently.
You will play a key role in solving complex issues, improving service delivery, and enhancing the overall user experience.
Key Responsibilities:
Lead and mentor a team of application support and technical professionals, fostering a high-performance culture. Provide direction, training, and development to team members, ensuring alignment with organisational goals and industry best practices.Application Support & Maintenance:
Oversee the daily operations of application support for enterprise software solutions, ensuring issues are promptly addressed and resolved. Prioritise and manage incident resolution, problem management, and root cause analysis, ensuring minimal disruption to business operations.Collaboration with IS Director:
Work closely with the Information Systems Director to align appli...