Our vision is to make the world a healthier, happier place. At Slimming World, we transform the lives of our valued members and help them achieve long-term success through a liberating eating plan and unique support system developed over many years. People are at the heart of Slimming World - if you'd love to be part of our journey and make a difference, we can't wait to hear from you Do you want to hear more about the Slimming World story? You can find out more here. About the role… This is a 12 month fixed term contract covering maternity leave You'll work Monday (9am - 5pm), Tuesday (12 noon - 9pm), Friday (9am - 6pm) and Saturday (9am - 5pm) You’ll work from our fabulous head office in South Normanton, Alfreton (just off the M1) Our Customer Support team provide a highly bespoke service to our members through a range of communication channels. This includes email, telephone, live chat and WhatsApp. You’ll therefore be on the frontline for our members, ensuring they feel valued and genuinely cared for at every touchpoint. We’re looking to recruit a Customer Service Advisor within our warm and friendly team. We’d really love to hear from you if you’ve a genuine empathy for slimmers and a passion for delivering a first-class service. And you’re: an engaging and confident communicator who can adjust your style to different contact channels highly considerate of others a great problem-solver with excellent levels of accuracy and attention to detail competent in multi-tasking and managing changing priorities confident using Microsoft Office, the internet and mobile apps Ideally you’ll have some experience within a fast-paced contact centre environment using Salesforce; although training can be given. While also having an understanding of Slimming World and Food Optimising. How to apply If you love the sound of this role and want to work within a friendly and supportive team: click ‘ Apply for this job ’ complete a few questions upload your CV (check it is less than 10MB before uploading) upload a cover letter telling us all about you and sharing three recent achievements in a similar role More important information about the application process: if you need any adjustments during the application or recruitment process, please email [email protected] or phone us on 0344 892 0400 please have a read of Our Privacy Promise Thank you and good luck with your application, we can’t wait to hear from you