Leadership and Management Manage the team in order to deliver DIO outputs Demonstrate a personal commitment to the DIO Guiding Principles Provide leadership for the team/section and/or function Develop team members and assist line managers in delivering departmental goals Ensure local compliance with mandatory requirements e.g. H&S training Promote strong working relationships both within the team and with other teams across DIO and MoD Stakeholder and Occupancy Management Carry out Total Patch Management Manage the resolution of regional level 2 occupant and stakeholder complaints and support Level 1 and 3 complaints. Investigate all Parliamentary Business and FOI requests and respond within departmental guidelines/timescales. Assure and support contractor stakeholder activities including with the military commanders. Carry out a risk based assurance of the regional contracted activities in accordance with delegations, departmental policy, guidelines and instructions. Contract Management Carry out the duties and responsibilities of a Service Manager's Representative (SMR) for the maintenance contract within delegation and monitor and manage other housing contracts within area of responsibility in accordance with delegations, departmental policy, guidelines and instruction. Authorise and assure Additional Works Services for repairs and for the preparation of houses for occupation. Authorise Time Reliefs within delegation. Attend and approve handovers within delegation. Carry out a risk based assurance of the regional contracted activities. Support other accommodation staff with Contract Management activities within the Region. Financial Management Manage delegated budgets in accordance with delegations and policy & procedures, exercising scrutiny and due diligence. Health & Safety Ensure that SHEP policy is adhered to, monitoring standards at all times. Person specification Person specification Essential Experience and Skills Driving Licence (due to dispersed location of our housing stock which are not accessible by public transport.) Experienced in the use of Microsoft Office, especially Excel, Word and PowerPoint. Desirable Experience & Skills Experience of delivering customer service ideally in a housing or property management field. Experience of delivering Facilities Management. Experience of Contract Management. Use of and IT management system. Demonstrable experience of collaborative working. Relevant housing or facilities management qualification. Environmental Factors/Hazards Associated with the Post. Weather conditions can have a major impact on the working environment. Due to this and the need to visit sites (some of which will involve construction), the post holder will receive appropriate PPE and training to operate safely within their Area of Responsibility. Licences Driving Licence The West Area of Responsibility is spread over a large area and some of its sites are located in remote, rural locations none of which are served by public transport. The post holder during the course of their duties will be expected to self-drive a pool vehicle to the locations throughout the year. Licences UK Driving License Behaviours We'll assess you against these behaviours during the selection process: Leadership Working Together Managing a Quality Service Delivering at Pace Making Effective Decisions Communicating and Influencing We only ask for evidence of these behaviours on your application form: Leadership Working Together Managing a Quality Service Benefits Alongside your salary of 44,590, Ministry of Defence contributes 12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Alongside your salary of 44,590, Ministry of Defence contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Candidates will be required to provide: CV details to include job history; qualification details and previous skills and experience. A Statement of Suitability. (750 Words) At sift, you will be assessed against the following Success Profiles Behaviours/Experience: CV, previous skills and experience Personal Statement Leadership (Lead Behaviour) Working Together Managing a Quality Service At interview, you will be assessed against the above behaviours and the following Success Profiles Behaviours: Managing a Quality Service Delivering at pace Making Effective Decisions Communicating & Influencing Please provide your evidence using the STAR Technique. Situation: Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand. Where are you? Who was there with you? What had happened? Task: The recruitment panel will want to understand what you tried to achieve from the situation you found yourself in. What was the task that you had to complete and why? What did you have to achieve? Action: What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use I rather than we to explain your actions that lead to the result. Be careful not to take credit for something that you did not do. Result: Dont be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable. What results did the actions produce? What did you achieve through your actions, and did you meet your goals? Was it a successful outcome? If not, what did you learn from the experience? Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths. When providing your evidence please ensure that you avoid acronyms and company specific jargon. When writing a personal statement, it is important that you: Read the job specification so you are clear about the job requirements Outline the skills and experience that you have that are relevant to the job and use examples to help demonstrate this Keep to the word limit, if your statement is too brief it will not provide the required depth of detail and evidence to be assessed fully Please do not use acronyms We require you to provide evidence and a demonstration of specific skills, knowledge or transferable experience. This will allow you to provide evidence to show a more rounded picture of your suitability for the role. Applications will be sifted on all Success Profile elements, however, in the event of a significant number of applications, an initial sift will be conducted on the lead behaviour of Leadership, previous skills and experience and the Personal Statement. Application sifting is provisionally scheduled to take placeon week commencing: 6th Jan 2025 Interviews will take place in person at RAF Wyton, Huntingdon, Cambridgeshire PE28 2EA. A minimum of 5 full working days notice will be provided for interviews. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. Feedback will only be provided if you attend an interview or assessment. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .