JOB TITLE: RECEPTIONIST/ADMINISTRATOR
REPORTS TO: PRACTICE MANAGER
WORKING HOURS: 29 hours per week
PAY: From £11.44 per hour
LOCATION: In person, Prescot, L35 4LL
JOB SUMMARY:
The purpose of the role is to:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
DUTIES AND RESPONSIBILITIES:
* Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols.
* Ensure building security – have thorough knowledge of doors/windows/alarm.
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
* Process patients' change of address – computer data and medical records.
* Process appointment requests for today and future appointments from patients by telephone and in person.
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
* Processing and distributing incoming (and outgoing) mail.
* Registrations of new patients.
* Processing repeat prescriptions in accordance with practice guidelines.
* Deal with visit requests.
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
* Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying and scanning.
* Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy.
* Keeping the reception area tidy and free from obstructions and clutter.
* Scanning using docman.
* Read coding and summarising patient information.
CONFIDENTIALITY:
* Patients entrust us with sensitive information regarding their health. Staff must respect their privacy and act appropriately.
* Access to confidential information relating to patients and their carers, practice staff, and other healthcare workers is strictly confidential.
* Information may only be divulged to authorized persons in accordance with practice policies and procedures.
HEALTH & SAFETY:
* Assist in promoting and maintaining health, safety, and security as defined in the practice health & safety policy.
* Identify risks involved in work activities and manage those risks appropriately.
* Report health and safety hazards immediately when recognized.
EQUALITY AND DIVERSITY:
* Support the equality, diversity, and rights of patients, carers, and colleagues.
* Respect the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
PERSONAL/PROFESSIONAL DEVELOPMENT:
* Participate in any training programme implemented by the practice.
* Take responsibility for own development, learning, and performance.
QUALITY:
* Strive to maintain quality within the practice.
* Contribute to the effectiveness of the team by making suggestions on ways to improve performance.
COMMUNICATION:
* Communicate effectively with other team members and patients.
* Recognize people’s needs for alternative methods of communication and respond accordingly.
BENEFITS:
* Company pension.
SCHEDULE:
* Monday to Friday.
REFERENCE ID: Longton Medical Centre
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