OVERALL SUMMARY
Join Close Brothers Asset Management's Client Service Team where you will ensure client on-boarding and ongoing service queries are managed efficiently and in a timely manner.
RESPONSIBILITIES
1. Managing leads with the Client Relationship Management (CRM) system
2. Accurate and timely client data entry onto CBAM and third party platforms/systems to specified Service Level Agreement
3. Adherence to Close Brothers Client Service procedures
4. Ongoing client communication regarding meetings, arranging appointments, diary management and processing of client queries and instructions - be that directly or by referring to the relevant team, as appropriate
5. Preparing meeting packs, annual review packs and valuations for client appointments
6. Call management/client contact
7. Ensuring all new business and centralised servicing queries are directed to the relevant team to be processed within set SLAs
8. Document management - ensure documentation is scanned, saved and archived in accordance with department operating procedures
9. General ad hoc duties as required by the Practice or assigned by the Client Service Manager
10. Liaising and working with colleagues within the Practice to ensure success and operational efficiency and profitability
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
1. Financial services experience
2. Excellent attention to detail
3. IT skills
4. Team player
5. Good communication skills - verbal and written
6. Excellent record keeping and reporting capabilities
7. Proactive nature to gain efficiencies
8. Ability to multi-task
As an employer, Close Brothers Asset Management is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employees or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.
The Company
At Close Brothers Asset Management, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We are part of Close Brothers, a FTSE 250 leading UK merchant banking group.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 800 people based in 14 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
THE BENEFITS
* Private medical
* Discounted health checks
* Stakeholder pension contribution
* Gym discounts
* Cycle to work scheme
* Save As You Earn scheme
* Purchase additional holiday
CHARITY & SUSTAINABLE WORK
At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.
Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.
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