1st Line Technical / Customer Service Support Agent
Join to apply for the 1st Line Technical / Customer Service Support Agent role at Twiford Funeral Homes, LLC & Albemarle Crematorium, Inc.
2 weeks ago Be among the first 25 applicants
Location: Manchester, Greater Manchester
Salary: £23,500 per annum Plus Pension, Healthcare Scheme, 33 Days Holiday (including Public Holidays) & Your Birthday Off
Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.
They are now looking for a 1st Line Technical / Customer Service Support Agent to join them and provide technical and customer service support to their clients.
Responsibilities
* Perform demonstrations and training to customers
* Provide inbound support queries to the service desk
* Diagnose basic technical issues over the phone, via email or live chat and remotely
* Gather information from the client, investigating any complex technical issues and escalate second line support where necessary
* Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs
* Take ownership of any complex technical queries and keep regular contact with clients, ensuring any updates and resolutions are communicated to the client
* Work with the team to test software, and create help and support articles
Minimum Requirements
* Some experience in a customer support role is preferred
* Good telephone manner
* Previous experience of Microsoft Windows 10 and 11, as well as MS Office applications and Office 365
* A detailed and organised approach
* The ability to work to multiple deadlines
* Excellent communication skills
* A background in providing basic technical support, including troubleshooting and installing software or hardware, would be preferred, although not essential
Benefits
* Excellent training and support
* The flexibility to progress or move into other roles in the business
* Support to help you grow and develop
* The chance to work with an impressive customer base, including household names
* Free on-site parking and great transport links
To apply for the role of 1st Line Technical / Customer Service Support Agent, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Administrative and Support Services
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