About Pilot Group:
At the Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE. Our businesses cover Energy Management, and Traffic Control Systems, working across a wide range of commercial and industrial applications. We achieve this by designing and investing in innovative products and solutions that reduce energy costs, enable management through data, and improve safety. We are committed to contributing to a low carbon future.
The Company is committed to fostering a high-performance culture and ensuring our employees thrive in an inclusive, supportive environment. We are seeking a dynamic IT Support Engineer to join the team and help us deliver a great service across the business.
Responsibilities IT Support Engineer:
* Offering exceptional support to Pilot Group’s user base.
* Ticket Management, efficiently and effectively resolving technical queries or faults.
* Troubleshooting, primary point of contact for technical issues.
* Providing timely and accurate feedback to customers.
* Leading security initiatives and being involved in the building and auditing of the technical estate.
* Diagnosing and repairing faults.
* Supporting the diagnoses and resolution of network and telephone faults.
* Installing and configuring hardware and software.
* Supporting the testing and roll-out of new applications, configuration changes, or technologies.
* Managing the starters and leavers process.
* Managing the asset register.
* Creating/updating documentation (How to guides, procedures, etc).
* Supporting security reviews (access control, log reviews, etc).
* Any other responsibilities as laid out by the Head of IT & Digital Transformation.
Essential experience:
* Previous experience in a technical support, desktop support, or similar role.
* Experience with user management in Active Directory, Office365, or Azure.
* Heavily proficient in Windows.
* Experience with support tools and helpdesk software.
* Excellent interpersonal skills.
* Good written and verbal communication.
* Security first mindset.
Desired but not essential:
* IT related technical qualification.
* Understanding of security concepts in the world of IT.
* iOS, Linux experience.
* Experience with Azure (Intune, Sentinel, Conditional access, etc).
* Device Management tools (MDM, RMM).
Benefits:
* Monthly Peer recognition awards.
* Holidays increase with length of service.
* Opportunity to buy additional holidays.
* Life Assurance.
* Healthshield - health cash plan that allows you to claim healthcare costs.
* Salary Sacrifice Savings Scheme.
* Regular charity events.
* Informal, supportive and friendly team.
Recruitment Agencies:
The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.
Recruitment Candidate Privacy Policy | The Pilot Group
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