Alrewas Surgery is looking for 2 members to join our Medical Secretary team, one 16 hours and one 24 hours a week. A long-standing, well-respected GP practice covering a semi-rural area between Lichfield and Burton on Trent, with easy vehicle access as we are situated just off the A38 close to the National Memorial Arboretum, Alrewas Surgery aims to offer a welcoming, high-quality GP service to all its patients. The post is to be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Main duties of the job
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Typing letters, reports and associated documentation as required
2. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
3. Managing all enquiries in an effective manner
4. Maintaining an accurate referrals database
5. Actioning all incoming email
6. Processing calling letters as requested
7. Scanning patient-related documentation and attaching scanned documents to patients' healthcare records
8. Inputting data into the patients' healthcare records as necessary
9. Processing referrals using the electronic referral system (ERS)
10. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
11. Coding data on the clinical IT system
12. Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
13. Managing all administrative queries as necessary
14. Carrying out system searches as requested
15. Maintaining a clean, tidy, effective working area at all times
16. Supporting all clinical staff with general administrative tasks as requested
Person Specification
Skills
* Excellent communication skills (written and oral)
* Strong IT skills, including audio typing
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Qualifications
* Educated to GCSE in Mathematics and English (C or above)
* NVQ Level 2 in Health and Social Care
* Level 3 trained in Medical Terminology
Experience
* Experience of working with the general public
* Experience of working in a healthcare setting as a medical secretary
* Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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