The role of the Service Administrator is to:
Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Department/Business/Location:
Service
Reports to:
KEY RESPONSIBILITIES
1. Record vehicle detail and customer requirements accurately and effectively.
2. Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in.
3. Call customers and remind them of their booking 24 hours beforehand.
4. Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
5. Carry out self-audits on all completed job packs to ensure manufacturer compliance.
Skills & Requirements
1. Competency in numeracy, literacy and IT.
2. Energy and enthusiasm.
Experience
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry-leading customer experience and colleague engagement:
1. We Treasure our people and our customers.
2. We challenge ourselves to grow & improve.
3. We grab responsibility.
4. We run in the same direction as one team.
5. We inject energy and fun into our work.
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN.
We operate across 6 counties in the South East of England:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry-leading people development programme, including recruitment and selection, onboarding, induction, probation, lets talk one to ones, Harwoods Academy, succession and development, colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state-of-the-art facilities.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk.
Skills for the job:
1. IT Literacy
2. Numeracy
3. Organisational Skills
4. Smart Appearance
Can't see the role? Have any questions? Contact Us!
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