Performance Analyst (Area) - York George Stephenson House
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Brief Description
Provide and support the business in providing analysis, insight and advice to relevant business partners which helps them to make appropriate decisions and deliver business improvement. Provide a point of contact for train operators and internal functions and escalate performance-related issues as necessary. Support Operations colleagues in obtaining and understanding the data they need to improve performance in their respective areas.
Key Accountabilities:
1. Support and liaise with relevant business partners in the analysis of business opportunities.
2. Collate all performance data so that there is data integrity and accuracy.
3. Draw conclusions from the analysis and present the information as appropriate to assist in decision making.
4. Select, develop and use tools appropriate to the complexity of the problem in order to complete analysis.
5. Investigate, source data and any additional input needed to support the business.
6. Assist in the identification and implementation of quality and efficiency improvements.
7. Occasional travel for face-to-face meetings within the Route may be required.
Job Skills, Experience and Qualifications:
Essential
Ability to analyse complex data from diverse sources. Ability to present written and numeric data clearly. Knowledge of analytical tools and techniques. Ability to prioritise work requirements for maximum efficiency. Highly developed Microsoft Office skills. Good communication skills and a customer focused approach.
Desirable
Comprehensive knowledge and experience in the railway business. Knowledge of TOC operations. Knowledge of North & East Route geography. Customer service experience.
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