Sales Coordinator (Parts)
Apply locations: Cardiff, GB
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: November 13, 2024 (12 days left to apply)
Job requisition id: R-2024-766
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Working as part of our fast-paced and supportive Parts Direct Sales Team, the Parts Sales Coordinator is the first point of contact for our customers. You will deliver an excellent customer experience throughout the parts order process through all parts channels. You will enjoy talking to customers on the phone and via email, understanding customer needs and providing timely solutions.
Job Description:
* Provide best in class service for a seamless transaction, ensuring that you deliver an excellent customer experience that earns loyalty.
* Engage with customers, understand customer needs, and successfully identify the right route for the call to take.
* Actively support customers to find Finning parts and services.
* Discuss promotions with customers and ensure warm leads are followed up.
Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:
* Enhanced maternity and paternity packages
* Health Cash Plan
* Family-friendly policies to support working parents
* Support from a team of 40+ Mental Health first-aiders
* Career growth and development opportunities.
* Employee wellbeing solutions
* Electric car scheme (UK)
* The opportunity to support your charity of choice via Give As You Earn
* Length of service or recognition awards
Knowledge, Skills and Experience:
* Customer service and relationship building skills
* Knowledge of or an interest in mechanical components and functionality (Caterpillar Knowledge desirable)
* Previous call handling experience, but not essential
* Ability to record accurate data
* IT skills, good ability with Microsoft packages
Education & Experience:
* Customer service experience
* Educated to GCSE standard
* Understanding of the Engineering and Power Industry
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
OUR DIVISIONS
* Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
* Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
* Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
* Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
* Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
* OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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