The Customer Account coordinator position involves providing excellent customer service and account management within the transport and distribution industry. We are seeking a dedicated and customer-focused Account service coordinator within the manufacturing industry near SouthManchester. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management processes.
Client Details
The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.
Description
Key responsibilities will consist of:
1. Regularly review customer feedback to identify areas of improvement.
2. Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding.
3. Uphold the company's brand image and values in all interactions.
4. Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
5. Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
6. Understand and work within the policy standards of individual customers to...