Job Description
Member of the London support team, providing proximity support and working closely with the EMEA IT Support team in Porto and other IT teams globally (Natixis Paris, EMEA sites, BPCE-IT, AMER and APAC).
Key Roles:
1. To provide first level support and guidance in the field of trading floor support, this includes but not limited to trading platforms and their configuration, (leased lines, proxy requirements, installation) pricing tools and market data feeds, wey keyboards and slaving, IPC Market telephony
2. Support, roll out and maintenance of all desktop equipment (laptops, desktops, new joiner positions, mobile telephony, market telephony)
3. Provide physical moves and changes when required
4. Regular hardware and software audits in line with local requirements
5. Analysis, problem solving and escalation if / when necessary
6. Build working relationships with IT teams globally (Natixis Paris, EMEA sites, BPCE-IT, AMER and APAC)
7. Provide up to date disaster recovery procedures and image delivery
Required Skills/Qualifications/Experience
Excellent interpersonal skills: able to deal with range of users and challenging situations (conflicts, incidents escalations)
− Able to identify potential problems before they arise and take corrective action
− Ability to analyse trends and estimate future needs
− Ability to make well thought out and recommendations based on sound conclusions
− Required to be reactive due to the nature of the front office business. Quick replacements when needed for hardware failure or security incidents (Malware etc)
− To be flexible and agile in different situations
− To work at speed and in a pressurised environment
− Required to have ability to be able to load equipment into goods cages for removal and perform moves and changes
− Will be required to troubleshoot hardware issues autonomously and provide suggestions for fixes and or improvements
− Required to have the skillset to troubleshoot build issues, SCCM, WDS, TFTP, DHCP, DNS issues autonomously and escalate