IT Support Technician Role - Represented by IT Talent Recruitment
We are delighted to be representing our client in their search for a Customer-Focused IT Support Technician to join their team in Oxford. This is an office-based role with a focus on delivering exceptional customer service and technical support.
Role Overview
As an IT Support Technician, you will play a key role in providing first-class technical support and customer service to our client's diverse customer base.
Key Responsibilities
* Investigate and diagnose technical issues.
* Implement solutions effectively and document all actions taken.
* Maintain clear and consistent communication with customers throughout the process.
* Prepare equipment and services in alignment with work specifications and deadlines.
* Carry out on-site and remote implementation of hardware and services.
* Ensure all supported networks are fully documented and records are kept up to date.
* You will excel in this role if you have a proven track record in customer service and technical support, combined with experience in client-facing or desk-side support roles.
Key Attributes
* Quick learner with the ability to follow processes and procedures.
* Strong prioritisation skills to manage multiple open cases simultaneously.
* Exceptional problem-solving skills paired with excellent customer service and communication abilities.
Essential Skills
* Strong understanding of Windows Server environments, including:
o At least one of the following: 2003, 2008, 2008R2, or 2012.
o Active Directory, Group Policy, DHCP, DNS, File Sharing, and Remote Desktop roles.
o Microsoft Exchange.
* Expertise in Microsoft Windows Desktop OS.
* Proficient troubleshooting of TCP/IP Networking.
* Experience in IT support and problem-solving.
Desirable Skills and Qualifications
* Relevant certifications such as Microsoft or Cisco.
* Experience installing Windows Server products in customer environments.
Additional Beneficial Skills
* Familiarity with:
o Office 365, SharePoint, Hyper-V, Cisco, OpenBSD, Mac OS.
o IT hardware and ADSL technology.
o Microsoft Windows Small Business Server series.
o Advanced skills in MS Windows XP, Vista, and Windows 7.
o Basic TCP/IP Networking knowledge.
o Microsoft Office suite (2003/2007/2010/2013).
o Microsoft Exchange Server (2003/2007/2010/2013).
* Full UK driving licence is required.