Please refer to the full job description & person specification To adhered to the main standards of performance for patient care, within the concepts of the accepted nursing philosophy and good customer care. To provide care, support and clinical function to all patients within the Urology Centre areas Ensure effective communication and interpersonal skills with the other members of the team. Promote a friendly and welcoming atmosphere for both team members and patients. Be courteous, helpful and supportive to patients at all times. To liaise with clinicians, other professionals and community staff as appropriate, coordinating and maintaining care which will achieve the set standards. To be involved with the systems and processes to ensure the 18 week pathway is maintained to the agreed standard. You will be expected to record accurate data in accordance with the requirements for the service and your clinical procedures and work. To ensure that the following standards are met and promoted within the Urology Centre areas: - Respect for privacy, dignity and religious and cultural beliefs - Information to relatives and friends about the progress of treatment subject to the patients wishes - Confidentiality To be a patient advocate and provide support for patients medical, social and psychological needs whilst attending the Urology Centre areas. To be aware of the Urology Centre nursing budget in order to achieve a safe and cost-effective service within the constraints of the agreed budget. To ensure care provided is evidence based and in line with the Trusts policies, procedures, standards and guidelines as required and that they are given adequate supervision and support. To be required to use any computer system purchased by the Trust providing appropriate training given. To set an example of professional work and behaviour, including maintaining punctuality, good attendance and commitment to the department. You may also be frequently required to take charge of the Urology Centre area. To ensure that you are familiar with the Trusts policies and procedures and introduce staff to them as required. To be a role model to junior staff and provide leadership ability when necessary To continue to develop clinical and professional knowledge and be aware of your own training needs. Attend professional updates and mandatory training as dictated by the Trust and the NMC. To work to the competencies/objectives expected of a Band 5 Registered Nurse To assist with Band 2 performance appraisals To assist the Urology Centre Charge Nurse/Sister in the management of Personnel issues as appropriate To contribute in the clinical governance and quality activity in conjunction with the Appointment Centre and Reception Teams, including: - Maintaining accurate documentation including clinic outcome sheets, nursing notes and records - Incident reporting and preparation of accurate statements as required - Undertaking audits as required - Participating in research as required - Understanding the complaints procedure - Practice Development Contribute and lead where appropriate Urology Centre teaching sessions and be involved in producing a teaching resource file Be responsible as part of the team to manage, co-ordinate a high quality of patient information. Promote and participate in health education. In conjunction with the Urology Centre Charge Nurse/Sister develop expertise in a nursing field relevant to the clinical setting, providing education and development for others i.e. pain management, tissue viability etc. To support HCAs undertaking their NVQs acting as an assessor. Supporting staff undertaking post registration education. Act as mentor to pre-registration students ensuring the promotion of a good learning environment