Are you an experienced and motivated Reception Supervisor looking for your next challenge in a fast-paced, professional environment?
Our client, a top 50 UK law firm, are looking for a Reception Supervisor to join a leading professional services environment on a 12-month fixed term contract. This pivotal role involves leading a reception and boardroom team, ensuring outstanding client service is delivered consistently.
Key Responsibilities:
* Supervise daily reception, boardroom, and switchboard operations
* Manage rotas, holidays, and workload allocation across the team
* Line manage and support Receptionists
* Address inquires and concerns promptly and effectively
* Play an active role in recruitment and onboarding of new team members
* Coordinate team training and continuous improvement initiatives
* Champion a high-quality, professional front-of-house experience
* Manage high-profile internal and client events
* Systems & Reporting, detailing visitor feedback and operational statistics
* Use and manage booking and telephony systems (e.g., Trimble, Condeco, MS Teams, Logitech)
* Monitor and report on service usage, equipment issues, and visitor experience
* Identify and implement service improvements
About you:
* Experience leading a boardroom team and managing front-of-house team in a dynamic, client-facing environment
* Exceptional communication and interpersonal skills
* Strong organisational and time management abilities
* Proficiency in MS Office and reception/room booking systems
* A proactive, flexible, and enthusiastic attitude with a keen eye for detail
This is a fantastic opportunity for someone who thrives in a leadership role and enjoys creating a positive, seamless experience for clients and visitors.
To apply, please submit your CV today!