Role: Service Reception Manager
Location: Nissan Lincoln
Hours: 47.5 hours per week, including Saturday mornings on a rota basis
Salary: Competitive and with a bonus and OTE scheme in place
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).
We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
The role
Marshall Motor Group are currently recruiting for a Service Reception Manager to join our Nissan store in Reading. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.
What will I do on a daily basis?
* Provide day to day guidance and direction to a team of Service Advisors
* Ensure the highest level of customer care and satisfaction are delivered at all times
* Identify areas of improvement for the service reception department to improve performance and customer satisfaction
* Plan ahead and manage time effectively to ensure all tasks are achieved
* Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
What experience do I need?
* Ideally you would have some experience in a similar role within a vehicle dealership
* Ability to remain professional, calm and positive at all times
* Approach tasks eagerly and cooperate fully when requested
* Proactive mind set
* Positive, can-do attitude
* Outstanding organisation and time management skills with the ability to work to deadlines
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.