Do you have previous Front of House/Concierge experience? Are you looking to progress your skills and experiences and step into the Security industry? Do you have the customer service experience to support and help the operations run smoothly and would like to work in Reading?
...Apply now!
We are looking for an enthusiastic Front of House/Concierge, who will work alongside the building facilities team to support with providing receptionist duties, security duties, and post room duties. The ideal candidate will support the building by enhancing the customer experience with CAMPUS occupiers, visitors and contractors.
Position: Front of House/Concierge
Pay rate: £27,000 per annum
Shift Pattern: Monday - Friday (8 hour shift, 1 hour unpaid break)
Location: Reading
Benefits include:
* Financial support for SIA Licensing and renewal
* Cycle to work salary sacrifice scheme
* Company Pension scheme
* Life Assurance benefits
* Progression, training, and development opportunities
Reception Duties:
* Covering reception staff holidays & breaks while adhering to Campus Front of House Assignment instructions
* Permits co-ordination – liaising with the site team, assisting contractors & occupiers with permit queries
* Conducting H&S Induction for contractors
* Respond to all reasonable requests from tenants including requests for assistance
* Project a highly professional manner, always representing our client in a positive fashion
* Register arrival and departure of all visitors and contractors on the in-house visitors booking system
* To support with occupiers with the CAMPUS app portal by supporting with communal space bookings and app registration.
* Contact the appropriate tenant or employees to meet their visitor or contractor
* Answering general phone enquiries within 3 rings professionally, responding to questions and transfer calls as required
* Immediately contact Campus Reading International Security department for all types of security breaches and problem situations
* Initiate the emergency procedures as warranted consistent with assigned location emergency response guidelines
* Perform ongoing administrative support function as time and skill level permits
* Maintain confidentiality
* Make visitors aware of the building health and safety procedure and make them aware of the weekly fire alarm test
* Adhere to Campus Help Desk procedure
Post Room Duties:
* To cover post room staff holidays & breaks, while following the Post room procedure
* Receiving couriers’ deliveries
* Sorting all post and logging registered mail on the Infocom’s tool system
* Distribution of post to each tenant, providers, projects and management
Events Duties:
* Provide assistance during Campus events by providing manual handling support where required
* To work alongside the Customer Experience Manager to carry out required tasks
Security Duties:
* Guarding premises against unauthorised access or occupation, against outbreaks of disorder or against damage
* Guarding property against destruction or damage, against being stolen or against being otherwise dishonestly taken or obtained
* Guarding one or more individuals against assault or against injuries that might be suffered in consequence of the unlawful conduct of others.
* Provide protection for the premises against theft, criminal damage, trespass, fire, flooding, or other adverse conditions. To report and record all incidents/occurrences in the documentation provided. Regular building walk rounds are to be completed throughout the location.
* Duties will consist of controlling access to and from the premises during normal hours and to maintain an alert presence in order to detect and prevent any adverse behaviour of Tenants or Guests
Must have:
* Valid SIA CCTV and Safe Guarding licence (desirable, but not essential)
* Proven work experience as a Front of House/Receptionist/Concierge or relevant position (min 1 year)
* Excellent customer service and communication skills
* Basic knowledge of H&S legislation (desirable)
* IT literate- Ability to operate detecting systems and emergency equipment
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision: We look after our people; our people look after our clients. We aim to retain and attract the very best of both.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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