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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
SENIOR SALES ASSOCIATE
Primary Purpose
The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.
PROFILE
The successful candidate will demonstrate the following proficiencies:
1. Understand how individual productivity impacts the store;
2. Behave like a brand ambassador;
3. Model sales behaviours taught in company sales training programs;
4. Maintain high energy on the sales floor;
5. Consistently achieve sales goals;
6. Able to work with multiple customers simultaneously;
7. Consistently anticipate and meet customers' needs;
8. Service all customers according to the Coach Approach standards;
9. Participate as a team member and encourage team to meet and exceed performance standards;
10. Champion company initiatives and supports management decisions;
11. Demonstrate professional ethics.
Further requirements:
1. Previous management experience in a luxury retail service environment preferable
2. High school diploma or equivalent; college degree preferred
3. Possess current knowledge of fashion trends and competition in the marketplace
4. Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
5. Ability to communicate effectively with customers and team (both oral and written), manoeuvre sales floor and meet moderate stockroom lifting and store climbing requirements
6. Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
Our Competencies for All Employees
1. Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
2. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
3. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
4. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air;
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