Work within the nursing team, providing administration support to identify cohorts of patients who require health reviews, blood tests, immunisations, cervical smear tests, etc. Contacting and following up patients to book them into appointments. Inputting information and results into patient records, running phlebotomy clinics, ordering clinical supplies and ensuring clinical rooms are stocked up.
Taking part in infection control procedures audits. Liaising and providing administration support to the Multidisciplinary Team (MDT), including assisting in referrals management. The post holder will need to be able to work well within a team, be able to prioritise a varied workload in a busy primary care practice and work in a methodical and accurate manner.
Main duties of the job
1. Work within the nursing team to identify cohorts of patients who need to be contacted and booked into appointments for blood tests, annual long term condition reviews, immunisations, cervical smear testing, etc.
2. Provide clinical administration support to the wider MDT.
3. Running phlebotomy clinics.
4. Update patient records with information from outside agencies with recognised national coding system (SNOMED coding).
5. Record data from national screening programmes (eg: mammography, retinal screening, cervical screening, bowel screening) and follow up non-attenders.
6. Record data regarding new births, and book 6-week checks (mothers) and baby immunisation appointments.
7. Co-ordinate administration to identify, invite and follow up patients for group consultations.
8. Use AccuRx Self Book to send text messages and booking links to relevant patients to improve access and ensure filled clinics.
9. Support and promote preventative healthcare by proactively contacting and having discussions with people eligible for public health programmes such as immunisation and cancer screening programmes.
10. Setting up and running clinical searches in order to monitor and focus care of target groups.
11. Using clinical systems to identify patients who need reviews, tests, etc.
12. Effectively manage own time, workload and resources.
13. Maintain accurate records at all times.
14. Any other tasks that may be required by the Practice from time to time.
About us
We provide a happy, friendly, family-oriented service, whilst at the same time striving to be at the forefront of General Practice thinking and providing first-class healthcare.
Person Specification
Knowledge
* The NHS and primary care
* General practice
* Primary Care Networks
* Knowledge of national screening programmes
* Knowledge of quality outcome framework (QOF)
* EMIS Web
* Population health awareness
* Issues affecting people with long term conditions
Qualifications
* Good standard of education eg. functional skills Maths, English, ICT
* Evidence of continuous professional development
* NHS statutory and mandatory training (e-learning for health)
* Managing Clinical Correspondence
* Coding
* Medical Terminology
* MS Office packages (incl MS Teams)
Experience
* Working with others to deliver quality services to patients
* Calling and following up patients for appointments/screening
* Establishing and maintaining productive collaborations both in and outside the organisation in a multi-professional environment
* IT and organizational skills
* Work within GP practice, health or social care settings
* Experience of working with patient records accurate data entry
* Stock taking/ordering stock
Skills/Abilities
* Excellent communication skills, telephone manner, active listening and negotiation skills.
* Excellent IT skills across all MS Office packages (word, excel, outlook)
* Resourceful and solutions focused. Able to research possible options and present possible solutions.
* Ability to prioritise, plan and focus on deadlines, work under pressure and against agreed timeframes and performance targets.
* EMIS Web: coding and reporting.
* Docman.
* Writing emails.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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