Citizen s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during. Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy.
Purpose of the job:
The post-holder will work within a well-established Money Advice Team to provide Technical Supervision to a team of debt advisers. They may on occasion be expected to provide debt advice and casework themselves, assisting clients to achieve the best outcome for their circumstances.
They will regularly assess client case files against the Quality Standards, providing constructive feedback to advisers to ensure that high levels of quality are maintained.
The post-holder will work with their colleagues to achieve the team s objectives.
Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Essential Criteria:
The successful applicant must meet the following criteria:
1. A minimum of 2 years (full-time) or 3 years (part-time) experience of providing debt advice and conducting casework.
2. Hold a MaPS accredited or other relevant qualification in debt advice or are willing to work towards this.
3. Experience of supporting and developing other advisers within a team.
4. A proven commitment to their own Continuous Professional Development (CPD)
Benefits:
* Generous annual leave
* Birthday leave (after 3 months service)
* Employee Assistance Programme
* Employer funded Cash Health Plan
* Wellbeing rewards
* Bus pass scheme
* Cycle to work scheme
* Free tea and coffee
* Company pension