Role Overview: Working within the existing Collections team of a well-established asset finance leasing company to facilitate the collection of any overdue debts. Contract: Temporary - 6 Month initial then rolling. Potential development into permanent. Responsibilities: To proactively resolve credit control issues to prevent debts becoming Terminated. Actively contacting customers by telephone, email or letter to ensure overdue debts are repaid in a timely manner that is acceptable to the company. Predominantly responsible for collecting debts 60 plus. Negotiating repayment plans and ensure they are met. Advising the Collections & Recoveries Supervisor of potential risks with customers defaulting on payment. Manage the MCOL files. To follow the collections policy guidelines to ensure compliance with collections guidelines and legal requirement’s. Assist/provide cover for early arrears where required. Treating customers fairly and sympathetically. Ensure all actions relating to credit control; calls/payments/disputes are accurately recorded on the system. Other Duties: Any other reasonable tasks at the request of the company management. Provide cover for other areas of the business at the request of the management. Must have strong reasoning and decision making skills. Key Skills: Must be self-motivated and be able to work on own initiative. Must be able to work under pressure and deliver decisions within a timely manner to meet SLA’s. Work well within a small team whilst working independently. Have good communication skills, both written and verbal and have excellent telephone manner. Be able to build positive professional working relationships with our introducers, suppliers and service providers. Good numeracy skills and be confident working with numbers. Be hard working, proactive and enthusiastic. Good time management skills and able to prioritise workloads to ensure targets are met. High attention to detail and high levels of accuracy. Identify opportunities. Be willing to take on additional and varied tasks to support the business requirements. Experience/Qualifications: Ideally a minimum of three years credit control experience in a similar financial organisation. Familiar with the SME market. IT literate. Good background education.