An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!
Your responsibilities will include:
* Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.
* Providing product information and orders management.
* Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.
* Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
* Supporting stores and resolving issues.
* Troubleshooting the e-commerce system and providing support to the managers.
* Keeping CRM up to date.
About you:
In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team!
Profile:
1. Required to be fluent in German and English, both written and spoken.
2. Proven experience within a customer service or customer support role.
3. Able to work well in...