Are you passionate about making a tangible impact in the clinical research field? Do you thrive in dynamic environments where problem-solving and innovation are encouraged? If so, we have an incredible opportunity for you to consider.
We are currently seeking a talented individual to join our team as a Business Systems Analyst. With preferred locations in Nottingham or Dublin, you'll be at the forefront of driving system implementation and operations, playing a vital role in the success of our client projects.
Key Accountabilities of the Business Systems Analyst include the following:
System Implementation:
1. Partner closely with Client Services Lead in support of implementation of client RTSM applications to enable client start-up targets.
2. Attend client meetings and design sessions.
3. Log, track and drive resolution of functional and technical issues discovered during implementation and prior to go-live.
4. Ensure adherence to required deliverables and milestones of Project Management SOP.
5. Drive project specific validation activities including study testing, system setup and implementation activities.
System Operations:
1. Pre Go-Live Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards.
2. Monitor study issues for trends to enhancement opportunities or additional training needs.
3. Participate in client audits.
Required Experience
1. The position requires a minimum of 3 years of experience in the clinical research field, particularly clinical supplies operations, RTSM/IRT services delivery and eClinical systems implementation, or over 7 years of relevant system implementation experience in a related industry.
2. Experience troubleshooting & problem solving technical issues and basic data analysis.
3. Software implementation and testing experience required in clinical research or supply chain related industry. Project management experience working with cross-functional business and technical teams as project lead is required.
4. Knowledge of US FDA Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) GCP regulations, Electronic Records; Electronic Signatures regulation (21 CFR Part 11) and EU Annex 11 is a plus.
Education and/or Certification Requirements
The candidate must possess at minimum a bachelor’s degree in a life science, supply chain management, or information technology field, or equivalent experience.
Other Skills/Requirements
1. Clinical supplies forecasting and management experience is highly desired.
2. Supply chain certification or experience is a plus.
3. Experience with IRT/RTSM and clinical supplies forecasting/simulation tools is a plus.
4. Experience working with agile development methodology is a plus.
5. Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables. Excellent verbal and written communication skills.
6. Up to 10% business travel, namely for on-site client visits in support of client specification development and client User Acceptance Testing.
4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels.
About Us
4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia.
We offer compelling benefits to our international and US-based employees. Benefits vary by region and should be discussed with a 4G Talent Acquisition or HR representative.
4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
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