Workshop Controller
Basic Salary: up to £50,000 DOE
Location: Tewkesbury
Working Hours: 45 Hours per week
Extras: Bonus opportunity, 29 days holiday, team bonus and many more
Job Description:
Our client is looking to recruit a Workshop Controller / Bodyshop Controller for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting, and managing their team to deliver a quality repair - on time, every time.
The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller / Bodyshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities:
* To deliver financial results in line with agreed budgeted requirements.
* To manage site resources and costs to optimise capability and profitability.
* To actively and effectively manage work provider and supplier relationships.
* To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
* To deliver structured individual performance management processes.
* To demonstrate a full driving licence, a professional appearance, excellent communication skills, and the ability to show a calm, confident approach.
Skills and Qualifications:
* Delivery of proactive performance management.
* Staff recruitment and current HR policies.
* Audatex experience.
Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable.
Please contact Michael Godden at Tru Talent for further information.
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