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In a commercial role at JLR, you can reimagine the future of modern luxury. Join teams focused on extraordinary customer experience, sustainability, and innovation. Collaborate with strategically-minded problem-solvers supporting the transformation of our iconic brands – Range Rover, Defender, Discovery, and Jaguar – as well as our heritage-rich JLR Classic range. Become a proud creator of the exceptional here.
WHAT TO EXPECT
Working within the global Brand Partnerships and Collections (BPC) ecommerce team, this role offers a dynamic opportunity for an individual with a blend of technical expertise, customer focus, and strategic thinking to enhance ecommerce and online experiences.
You’ll support our Ecommerce team and Experience Ecommerce end users across various workstreams.
Key Accountabilities & Responsibilities:
* Resolve end user enquiries, technical issues, and support requests related to the Experience Ecommerce tech stack.
* Onboard new Experience Operations team members and deliver training for all end users.
* Generate reports and analyze data, providing recommendations for optimization where appropriate.
* Configure booking platforms, transactional emails, and product descriptions for sales.
* Manage and optimize website content and performance.
WHAT YOU’LL NEED
* Meticulous attention to detail.
* Customer service experience or stakeholder/client management skills.
* Experience in writing reports and making data-driven recommendations.
* Strong problem-solving abilities.
* Experience in writing briefs for third-party agencies and managing projects through to delivery.
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Creating modern luxury requires a modern approach to work. At JLR, hybrid working is voluntary and flexible, allowing employees to choose how, when, and where they work. Some roles may require more on-site presence, which can be discussed during the interview process.
We foster an inclusive and welcoming culture. We are committed to providing reasonable adjustments during the recruitment process. Please discuss your needs with your recruiter.
Applicants from all backgrounds are encouraged to apply. If you’re interested but unsure if you meet all criteria, we still encourage you to apply. We believe in people’s potential to grow and develop within their roles—making living the exceptional with soul possible.
JLR is an equal opportunity employer.
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