Career Level: 11S Intermediate
Posting Date: 8 Jan 2025
Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.
We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties:
1. Dealing with members enquiries and requests
2. Handling inbound calls, responding to emails, processing payments and updating member records
3. Assisting with incoming post and despatch of member correspondence
4. Assisting with a telephone campaign, relating to members renewals
5. 25+ calls per hour - creating a personable and engaging experience
6. Leaving voicemails for anyone who have not answered
7. Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
8. Training in our brand new Birmingham office
9. Hybrid 2 days per week in office
The ideal person for this role will be:
1. Previous office admin customer service experience 2 years+
2. Excellent telephone manner
3. Good communication skills both verbal and written
4. Good attention to detail
5. Ability to make 28-30 outbound calls per hour
6. Previous experience using Microsoft Outlook, Excel and Word
If this sounds like the flexible, short term role you have been looking for, we would love to receive your application.
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one of the UK's Best Workplaces For Wellbeing in 2023.
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
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