2 days ago Be among the first 25 applicants
Basic Function
To support caregiver and company needs. Process scheduling requests, provide telephone support, and manage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail.
Responsibilities
1. Schedule caregivers with clients and communicate changes and updates to all necessary parties.
2. Collect and input pertinent client information to efficiently match and deploy caregivers.
3. Enter new Clients in Generations as needed.
4. Assist team members and respond urgently to last-minute call outs.
5. Coordinate communication with caregivers among team members.
6. Update caregiver availability and communicate appropriately; work with caregivers to create optimal schedules.
7. Call caregivers on alerts, investigate delays, document, and notify managers as needed.
8. Act as liaison between clients, direct care workers, and management.
9. Manage and grow assigned client accounts and participate in quality improvement.
10. Ensure compliance with all company policies and procedures.
11. Resolve issues escalated to management.
12. Organize schedules considering client and caregiver needs and perform clerical duties.
13. Maintain and update employee attendance records.
14. Participate in daily telephony verification, escalate repeat offenders.
15. Participate in weekly on-call rotation and cover shifts when needed.
16. Verify schedule accuracy for payroll and billing deadlines.
17. Perform other duties as assigned.
Job Requirements
* Strong analytical, organizational, and problem-solving skills.
* Excellent written and verbal communication skills; ability to manage multiple projects and prioritize effectively.
* Ability to work under tight deadlines, manage crises, and handle short-notice tasks.
* Experience as CNA/HHA is a plus.
Skills
* Oral and written communication
* Technical communication
* Customer relations and service
* Filing and organization
* MS Office proficiency
* Planning and time management
* Professionalism and reading skills
* Typing skills
Education/Training
Ability to operate standard office equipment such as a copy machine, multi-line telephone, computer, printer, and fax machine.
Experience
Prior home care experience required. Prior administrative experience preferred.
Located in downtown Plymouth! Great new office setting and growing!
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