Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Join a growing team dedicated to customer satisfaction and continuous improvement
Our client is a leading IT service provider delivering high-quality support to businesses across the United Kingdom. They ensure exceptional customer service and seamless IT operations.
Salary of £30,000 DOE Hybrid work environment after probation Continuous professional development and training opportunities Supportive and collaborative team environment Opportunity to work with diverse technologies and clients
Diagnose and resolve software and hardware issues Install and configure new IT equipment Participate in IT projects Provide first and second-line support to our client base within a 15-minute SLA window
Essential Skills:
* Proven experience in a similar IT support role
* Proficiency in diagnosing and resolving issues with Windows and Mac operating systems
* Ability to respond to IT requests within a 15-minute SLA window
* Experience with installing and configuring IT equipment both remotely and on-site
* Strong customer service and communication skills
* Familiarity with ticketing systems and documentation practices
* Ability to work collaboratively as part of a team and share knowledge with colleagues
* Willingness to stay up-to-date with technology trends and internal processes
Please apply through this advert or email your CV to robert.elvey@searchability.com. By applying, you give consent for us to process and submit your application to our client.