ARC Operator - Birchwood Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new ARC Operator located at our ARC in Birchwood. Basic Salary – £25,500 per annum Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Fire & Security’s ARC Operator’s Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Handling incoming telephone calls in a timely & professional manner. The team provides an Out of hours service callout function in accordance with our Group requirements and policies. Provide monitoring of remote alarm systems & incoming signals from various security devices. Assess the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities. Communicate clearly and effectively with clients, emergency responders, and other stakeholders to provide necessary information, relay instructions, and coordinate response efforts. Help provide the service provision for MFSG by dealing with incoming telephone calls, logging of call out details and dispatching to engineers as required. Maintain accurate records of all alarm activations, responses, and actions taken, ensuring compliance with established procedures and regulations. Follow standard operating procedures and protocols for alarm response, escalation procedures, and incident management, ensuring consistency and adherence to regulatory requirements. Collaborate with other ARC Operators and team members to ensure seamless operation of the ARC, sharing information, providing support, and coordinating activities as needed. Provide an Out of Hours Service Call-Out function in accordance with MFSG requirements and policies. Comply with the requirements for a CAT II NSI Gold ARC Provide excellent customer service to both internal and external customers Participate in ongoing training and professional development activities to enhance skills, stay updated on industry trends, and improve effectiveness in the role Requirements Who We’re Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team… For this specific opportunity, we are looking for candidates who offer: Prior experience working in an ARC function. Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week. Experience of working on computers including MS Office and Windows. Ability to communicate clearly and effectively. An SIA Front Line Public Space CCTV Licence is desirable. Benefits How we Attract, Reward & Retain Our Employees At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. Basic Salary – upto £25,500 per annum depending on experience Royal London Pension Life Assurance 4x Salary Paid Holidays plus Bank Holidays Additional Day holiday for each full year of completed service (up to 25 days) Additional Birthday Holiday Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals. Mental Health & Well-being Scheme Employee Recognition Scheme Development and progression opportunities Free, secure on-site parking A Little More About Marlowe Fire & Security We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry. Big enough to provide but small enough to care. Our Business Include: Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Alarm Communications acl.uk.com/careers Clymac clymac.co.uk/careers FAFS Fire & Security fafsfireandsecurity.com/careers Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/ Morgan Fire Protection morganfire.co.uk/recruitment/ Victory Fire morganfire.co.uk/recruitment/ Marlowe Smoke Control marlowe-aov.co.uk/careers/ Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.