Our values and behaviours Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture – our core values and how we behave: We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better, or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Overview Ensure service delivery provides and maintains statutory, mandatory and routine compliance at all times and this compliance can always be readily evidenced. Develop and maintain a process of continual improvement through efficiency, added value, and best-in-class delivery. Positively contribute towards account performance in terms of revenue, profit, and cash. Manage, monitor, and develop your team. Develop foster and maintain open and honest relationships with key stakeholders including within the Trust and SPV. Develop and maintain relationships with key Mitie stakeholders and delivery partners. Ensure contractual compliance with the PFI contract terms and conditions, making sure all contractual elements of the service delivery are consistently provided, whilst also achieving the commercial aspirations of Mitie and the client - the Special Purpose Vehicle (SPV). Main Duties To undertake correctly and to a high standard the work associated with PPM (Pre Planned Maintenance) and Reactive Maintenance tasks. To be appointed by the AED (Authorising Engineer Decontamination) and be compliant with the relevant legislation. Ensure assets work properly, are maintained in accordance with the contract, relevant Health Technical Memoranda (HTM), Health Building Memoranda (HBM), Operation and Maintenance Manuals (O&M), and Manufacturer's Instructions; and maintained in a good state of repair, evidenced by accurate and complete equipment repair and maintenance CAFM records. Following engineering and building drawings and specifications, providing satisfactory levels of output linked with high standards of workmanship for complex systems, fully understanding the relationship between mechanical systems. Document any request for contract variations and coordinate with the account's Commercial Manager to implement those changes in accordance with the contract variation procedure. Challenge and promote safe working ensuring Quality, Health, Safety and Environmental (QHSE) compliance is at the forefront of what is delivered as evidenced by application of Mitie's LiveSafe procedures, continuous improvement of Hazard Observations reported through Mitie's LiveSafe application, no Lost Time Accidents (LTA) or serious workplace accidents, occupational diseases or specified dangerous occurrences (near misses) as defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR). Deal with any escalations, including client complaints or concerns or safety issues, raised for the mechanical team and support your peers as required to resolve all issues promptly. Implement, review, and conduct regular toolbox talks with the team of engineers. Complete impact statements when a repair could potentially cause loss of service or affect patients/staff. Carry out work in a flexible manner, i.e., undertaking a range of work not of the core trade or skill. To undertake the management of work on equipment or services or both where a special and higher level of skill is required above that of craft grade (usually special training for this will be necessary). To actively monitor the CAFM system to ensure all tasks are assigned within appropriate timescales and potential issues are identified and rectified before incurring any contractual points/penalties. To perform working activities that are complex and/or non-routine. To liaise with specialist and non-technical personnel at all levels in the delivery of the service. Undertake any other duties appropriate to the grade of this position. To be prepared to work in hazardous areas taking into account all safety measures to prevent danger, avoid injury and to prevent damage to equipment. To work flexibly to meet the needs of the department. Complete job-specific training (on or off-site) and assist in providing training to others engaged in similar work. This will require the post holder to attend residential training courses away from base or on occasions must make themselves available when required. What we are looking for Highly motivated and driven by social responsibility to achieve the highest levels of delivery in a healthcare environment. Excellent people and communication skills with the ability to express your thoughts clearly, whether written or spoken. Evidence of working within acute healthcare premises would be advantageous (but not essential). The post holder will have an ability to communicate and coordinate tasks effectively. It is implicit within all Estates staff job descriptions that a high level of flexibility and cooperation must be given to provide the quality-of-service standards required. As this is a key front-line post, the post holder represents the Department directly to the Client group. Therefore, the post holder must have a high standard of customer care skills, have a pleasant manner, good communication skills, be numerate, and have keyboard skills. HTM Qualifications / understanding preferable. Self-motivated with a high level of focus, drive, and energy. Maintains high standards of professionalism and confidentiality. Ability to work under pressure and constantly achieve within tight timescales. Motivated to seek personal learning and career development. Willingness to undertake further training in line with requirements of Mitie FM. Comfort working with complicated contracts. Collaboration with operational and functional colleagues within Mitie Communities and across wider Mitie. Evidence of experiences that provide the competencies however gained.