Solution Architects work in Professional Services sales, as part of Zendesk Professional Services team. Zendesk Professional Services team crafts solutions around every customers unique business, needs and goals. Solution Architects are responsible for scoping, estimating, planning and positioning services offerings, for new and existing Zendesk customers. We are looking for a dynamic professional to join our Professional Services pre-sales team, based out of Denmark. What youll be doing • This role will support the software sales across all segments (Enterprise, Mid-Market and Commercial) and territories of the EMEA region. • Work collaboratively with Account Executives, Solution Consultants, Customer Success, Services Delivery and other Zendesk teams. • Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work. • Manage the professional services offerings, from deal inception through to offering presentation, commercial negotiation and signature. • Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams. Basic Qualifications: • Proficient English speaker. • High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude. • Excellent interpersonal, communication, persuasion, and presentation skills. • Hunger for candid feedback, continuous learning and self-improvement. • Passion for problem solving and taking ownership of challenges. • Bachelor’s or Graduate degree. Preferred Qualifications: • 3 years of experience in software sales, pre-sales, implementation or technical support. • Good understanding of customer relationship, engagement or experience software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, Service Now, Talkdesk, Salesforce, Oracle, Genesys). • Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML).