Roles and Responsibilities Manage complex, contentious, and high value claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority; Process Electronic Claims Files (ECF) and Settle Direct claims via DOCOsoft and in line with Starr and Lloyd’s Minimum Standards. Effective management of Claims outcomes, including reporting to and sign off by Senior Management, where appropriate; Produce timely and accurate large loss forms for Senior Management’s review. Attend client meetings (UK or Internationally) in order to provide specific claims handling expertise Monitor and manage the performance of Coverholder / Delegated Claims Administrators (DCA’s) submissions to ensure they are compliant with the Service Level Agreement and adhering to Starr standards through review and approval of claims in excess of delegated authority; Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims; Monitor and manage ECF/Lirma incompletes; Oversee the production of reports for senior management as may be required Monitor staff competency standards, where required, through continual assessment of claims handling knowledge and skill for each business class. Monitor the handling of claim submissions to ensure compliance with Starr’s and Lloyd’s minimum standards, and where such standards are not being met, to implement remedial action and monitor ongoing performance. Oversee loss reserving for accuracy and reporting to Underwriter(s),and manage periodical loss reserve reviews; Undertake major claims Peer Review process on an as required basis.; Provide input into the monthly reports to the Board submitted by the Head of Claims. Provide up-to-date knowledge to Underwriters to assist them in identifying trends of claims activity.; Ensure all material claims are event coded to assist in reinsurance recoveries and monitoring aggregate exposures; Assist with technical expertise in identifying trends of claims activity to inform future underwriting decisions and Business Strategy. Produce a comprehensive Onboarding Plan for all newly appointed/promoted/seconded team members. Identify team and individual training needs; Adhere to Company procedures for managing and recording individual and team performance and development. Provide technical coaching to team members to develop their competence and careers. Identify and communicate training or resource gaps to the Head of Casualty Claims; Delegate tasks for development purposes and provide appropriate support and supervision. Experienc e10 years plus relevant experience ;People Management experience ;Advanced knowledge of specific class of business ;Lloyd’s and London Market experience ;Understanding of Lloyd’s Claims Minimum Standards; PRA and FCA regulatory framework .Experience of Market wordings and clauses ;Up-to-date knowledge of claims activity and handling to inform future underwriting decisions. Skil lsLeadersh ipStrategic thinking and plannin g.Advanced numerac y.Analytical and problem-solving skill s.Negotiation, judgment, and decision-making abilit y.Business development and marketing skill s.Professional business writing and presentation skills; a ndTeam and individual management skills and practices; a ndTechnical coaching/training skill s. Systems & ITMS Office – Excel, Access, Word and Outlo ok.Eclip se.DOCOsoft; andElectronic Claim File (E CF)