WHAG Greater Manchester, England, United Kingdom
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WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness, and young parents across the Northwest of England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.
We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.
As well as delivering courses to our staff, WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.
Our Vision
To support and empower vulnerable women and those affected by domestic abuse.
Our Mission
End Domestic Abuse, Homelessness, and relationship breakdown.
Our Values
Empowerment, Choice, Change, Strength
Guiding Principles
Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.
Overall Aim
* To provide a comprehensive administration service for Wigan DA Safe accommodation service and WHAG office bases.
* To provide administrative support to the highest quality, using reflection to improve practice and outcomes.
* To ensure WHAG policy and procedure is followed at all times.
* To ensure safe working practices and to act as a point of contact for WHAG facilities and contractors.
* Assist in the development and implementation of administrative processes to improve efficiency.
Requirements
* Relevant administrative qualification or equivalent to Diploma/ Degree/NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 relevant qualification.
* Ability to work across WHAG’s contract area and travel for training and meeting purposes.
* Access to a car for work purposes.
* Ability to work flexible hours including evenings and weekends as part of a rolling rota/ when required.
Job Description
The list does not cover the full scope of tasks and responsibilities of the service Administrator but illustrates some of the areas of emphasis for this post.
Key Objectives
* To be accountable and responsible to the Wigan DA Team Lead, Operations Manager and ultimately the Chief Executive Officer (CEO) for the effective administration support at WHAG's Services.
* To ensure that the delivery of the administration service for the organisation, clients, funders and stakeholders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity.
* To ensure the working environment meets health and safety requirements.
* To work within the organisations policy and procedure underpinned by WHAG's values, Empowerment, choice, change and strength.
Key Tasks And Accountabilities
* To provide administrative support to WHAG’s service using Information technology, general office equipment and databases. Carrying out project filing, shredding as required.
* To support the ordering of office equipment, stationery, and Project/housing stock using purchase order process.
* Organise and co-ordinate the Registered Provider maintenance and repairs and work with the facilities team lead to report and co-ordinate maintenance and repairs of WHAG properties and RP repairs that WHAG are responsible for.
* To support the turnaround and maintenance of WHAG’s dispersed properties.
* To ensure financial records, including banking of Project monies, are processed in line with Policy and Procedures.
* To maintain postal system as operated by WHAG, both incoming and outgoing post.
* To provide a reception service, including dealing with enquiries in person, by telephone and e-mail.
* Provide administration and reception support in service.
* Maintain accurate and up to date administration records, prepare and edit documents as required following WHAG's corporate guidelines.
* To ensure the office and working environment meets Health and Safety requirements.
* Carry out weekly health and safety checks and support service staff to carry out service H&S checks.
* Coordinate Fire risk assessments, PAT testing etc. as required and keep up to date records of these tasks.
* Work to WHAG 's policy and procedure and assist in development of implementing new administrative procedures following WHAG brand guidelines.
* Support service staff with IT and database queries.
* Assist with the organising of meetings, activities and events, supporting with minutes when required.
* Support with data collection for service reporting requirements.
Responsibilities Shared With All Staff
* To ensure that the values and principles underlying WHAG’s services are maintained and developed.
* To participate in annual appraisal, regular in-house supervision and help in identifying your own job-related development and training needs.
* To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
* To undertake any other duties that may be required which are appropriate to your role.
* To be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.
* To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Non-profit Organizations
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